- Oversee and manage the daily operations of the reservations department, ensuring smooth booking processes and guest satisfaction.
- Train, mentor, and supervise reservation agents, providing guidance on best practices and performance improvement.
- Handle complex reservation inquiries, special requests, and escalated guest issues with professionalism and efficiency.
- Monitor reservation inventory and availability across all channels, implementing strategies to maximize occupancy and revenue.
Desired Candidate Profile
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Minimum of 3-5 years of progressive experience in hotel reservations or front desk operations.
- Proven track record of successfully leading and motivating a team in a customer-facing role.
- Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.