Job Summary The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.
Key Responsibilities
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Manage daily FM Help Desk operations.
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Receive, log, categorize, assign, and monitor maintenance requests.
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Maintain accurate work-order information within the CAFM system.
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Coordinate with customers, engineers, supervisors, and technicians.
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Monitor outstanding work orders and support timely completion.
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Train users on CAFM functionality and established workflows.
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Monitor compliance with Help Desk and CAFM procedures.
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Prepare operational and performance reports.
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Analyze service issues and support fast and effective resolution.
Requirements
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Higher education degree.
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Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
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Previous supervisory-level experience.
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Experience using electronic work-management systems.
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CAFM experience strongly preferred.
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Good understanding of technical and non-technical FM services.
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Strong Microsoft Office skills.
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Fluent in Arabic and English, spoken and written.
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GCC experience preferred.