We are currently looking for IT Support for our Qatar operations

Required Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.

4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.

Experience supporting Microsoft 365 environments.

Knowledge of Active Directory and Microsoft Intune.

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).

Experience with Windows 11 administration and troubleshooting.

Technical Skills

Microsoft 365 Administration

Microsoft Intune (MDM/MAM)

Active Directory Users & Computers

Azure Entra ID (Azure AD)

Windows 11 Support

Endpoint Patching & Updates

Microsoft Exchange Online

Network and Wi-Fi Troubleshooting

Printer Management Systems

Backup Monitoring and Recovery

User Access Management

Computer Account Management

IT Asset Management

Language Requirements

Fluent in Arabic and English (spoken and written).

Preferred Skills

Knowledge of Microsoft Defender and security best practices.

ITIL Foundation certification.

Microsoft Certified: Modern Desktop Administrator or equivalent.

Experience with access control systems and card management solutions.

Experience with ticketing systems and SLA-driven support environments.

Key Competencies

Excellent communication and customer service skills.

Strong troubleshooting and analytical abilities.

Ability to prioritize and manage multiple support requests.

Team-oriented with a proactive approach to problem-solving.

Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate