Job description

Job Summary

The Assistant General Manager provides support to the General Manager to lead the business and manage team members to ensure a smooth and efficient running of the operations. To maintain and improve Company profitability. To support, supervise, manage and administrate overall restaurant operations, proactively seeking business improvement in order to achieve the business's performance goal.

Develop and implement retail strategies to drive sales, enhance customer satisfaction, and meet revenue targets within entertainment operations.

Manage inventory levels, ordering processes, and product assortments to ensure optimal stock levels and merchandise availability.

Oversee the recruitment, training, and performance management of retail staff, fostering a motivated and customer-focused team.

Monitor sales performance, analyze trends, and identify opportunities for growth and improvement in retail operations.

Collaborate with marketing teams to develop promotional campaigns, events, and initiatives to drive foot traffic and increase retail sales.

Ensure compliance with Company policies, procedures, and standards for retail operations, including safety regulations and inventory management protocols.

Maintain visual merchandising standards, ensuring that retail displays are attractive, organized, and aligned with brand guidelines.

Implement pricing strategies and markdown schedules to optimize profitability and clearance of slow-moving inventory.

Develop relationships with suppliers and vendors to negotiate favorable terms, pricing, and product offerings.

Provide regular reports and updates on retail performance, trends, and key metrics to senior management, informing strategic decision-making and business planning.

To define a marketing strategy according to LPM brand guidelines in order to achieve business's objectives.

Use validated marketing tools to improve the business's performance.

Evaluate marketing initiatives' performance according to sales/covers progress and take corrective actions accordingly.

To proactively identify new market trends and implement them according to LPM standards and values.

General Manager, Assistant General Manager and Head Chef, should be working hand in hand in order to achieve pre-establish business objectives and deadlines.

Comprehensive understanding of retail management principles, including sales techniques, inventory control, and customer service strategies within entertainment venues.

Strong leadership skills to effectively oversee retail operations, manage staff, and ensure alignment with organizational goals and standards.

Proficiency in analyzing sales data, market trends, and customer preferences to drive informed decision-making and maximize profitability.

Excellent communication and interpersonal abilities to liaise with internal teams, vendors, and customers, fostering positive relationships and enhancing the overall retail experience.

Adaptability to thrive in a fast-paced and dynamic environment, prioritize tasks efficiently, and implement innovative solutions to meet the unique challenges of retail management within entertainment settings.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus