Job description

About the job Talent & Culture Coordinator - QHR

OVERVIEW / BASIC FUNCTION

The Talent & Culture Coordinator is responsible for providing comprehensive administrative, operational, and human resources support to the Talent & Culture department. This role ensures the efficient execution of Talent & Culture processes, supports the full employee lifecycle, and facilitates seamless communication across departments while delivering exceptional service to associates, candidates, and leaders.

The position requires a high level of discretion, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-driven environment. This position requires exercising independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Talent & Culture Coordination

Serve as the first point of contact for associates, candidates, and visitors entering the Talent & Culture, ensuring a professional and welcoming experience.

Maintain office organization, including filing systems, supply inventory, and administrative processes.

Coordinate and distribute internal communications, including announcements, calendars, and associate-facing materials.

Support the preparation and updating of signage, presentations, and communication boards in associate areas.

Assist in maintaining cleanliness, organization, and presentation standards of administrative and Heart of House areas.

Support the full employee lifecycle by assisting with onboarding, employment changes, and offboarding processes, ensuring all documentation is completed accurately and in a timely manner.

Facilitate new hire onboarding, including completion of new hire documentation, I-9 employment eligibility verification (in compliance with federal and California law), and HRIS system entry.

Maintain accurate, organized, and confidential employee records, including personnel files, employment eligibility documentation, benefits records, and background checks, ensuring proper handling, storage, and retention of information.

Ensure all employee data and sensitive information are handled with the highest level of confidentiality and professionalism at all times.

Assist with recruitment activities, including coordinating interviews, and conducting reference checks as assigned.

Support benefits administration by assisting associates with enrollments, providing clear and timely guidance on benefits-related inquiries.

Prepare and assist in processing Talent & Culture documentation such as Personnel Action Forms (PAFs), status changes, employment verifications, and performance review notifications, ensuring accuracy and completeness.

Maintain accurate HRIS records and support data integrity by regularly auditing employee information, and employment records.

Assist in maintaining accurate records related to employee timekeeping, wages, and employment changes, ensuring proper documentation and follow-through.

Support compliance efforts by ensuring Talent & Culture processes, documentation, and practices align with company policies and employment standards, including equal employment opportunity and workplace conduct expectations.

Assist in monitor and track completion of required trainings, certifications, and compliance-related activities, following up with departments as needed.

Support associate relations by responding to inquiries in a timely, professional, and service-oriented manner, and escalating concerns appropriately.

Assist with coordination of training sessions, employee engagement initiatives, recognition programs, and internal events.

Prepare and maintain Talent & Culture reports, trackers, and dashboards, ensuring data is accurate, up to date, and readily available for leadership review.

Maintain awareness of scheduling and workforce practices to support proper administrative tracking and coordination with departments.

Ensure all Talent & Culture activities are conducted with attention to detail, consistency, and adherence to established procedures and standards.

Support departmental and cross-functional projects as assigned by the Director of Talent & Culture.

Assists and leads with Associate relations activities.

Exercise independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.

Other duties as assigned by the T&C Office

QUALIFICATIONS

Experience

2–4 years of administrative or coordinator-level experience, preferably in Human Resources, hospitality, or a related field.

Experience supporting Talent & Culture operations, recruitment, onboarding, or employee relations activities preferred.

Education

Bachelor's degree preferred.

Skills & Competencies

Strong organizational, multitasking, and time management skills.

Exceptional interpersonal and communication skills.

High level of professionalism, discretion, and confidentiality.

Ability to prioritize in a fast-paced, luxury service environment.

Detail-oriented with strong follow-through.

Strong problem-solving and critical-thinking skills.

Ability to build positive relationships with associates at all levels of the organization.

Technical Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Experience with HRIS systems (ADP preferred).

Typing proficiency (minimum 50–60 WPM preferred).

Language

Spanish-speaking required and Fluency in English required;.

KEY ATTRIBUTES

Brand ambassador who embodies the company culture and values.

Service-oriented mindset with strong emotional intelligence.

Highly adaptable and proactive.

Collaborative team player with a positive attitude.

Demonstrates integrity and maintains strict confidentiality.

Passionate about creating an exceptional associate experience.

Independent Self-Starter.