Job Description
Roles & Responsibilities
Minimum 2 years of experience in -Contact Center, Customer Service, Student Services, Student Affairs , Admissions / Registration , Helpdesk , Front Office (Education Sector)
Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media.
Provide accurate information and verify student identity.
Record and update enquiries in the service management system.
Escalate unresolved cases to the appropriate department.
Desired Candidate Profile
Female Candidate with Bachelor's Degree (Mandatory)
Qatar University Graduate – Highly preferred.
Fluent in Arabic & English (Read, Write & Speak)
IELTS 5.0 (or equivalent- TOEFL / English-medium education
Good knowledge of Microsoft Office , Excellent customer service and communication skills
Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage)
Minimum typing speed of 15 WPM
Valid QID/Visa with immediate availability is preferred.