Your day to day

To Order all guest room amenities, Cleaning chemicals and other consumables Following up on all the guest by performing courtesy calls to ensure the guest experience is high To Update the productivity reports To Update all the deep cleaning and other operational data sheet Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads and operational efficiency. Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments to support seamless hotel operations. Monitor room status updates and ensure guest rooms are cleaned, inspected, and released in a timely manner. Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored, and returned to guests in accordance with IHG policies. Prepare daily housekeeping reports, including room assignments, room status, productivity, and other operational records. Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest satisfaction. Anticipate guest needs and consistently exceed expectations by delivering timely, personalized, and professional service. Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures. Maintain accurate housekeeping records, filing systems, and administrative documentation. Assist with scheduling, attendance records, and other departmental administrative tasks as required. Coordinate with Engineering to report and follow up on maintenance issues in guest rooms and public areas. Support the Housekeeping leadership team with daily operations, special projects, inventories, and departmental initiatives. Promote a positive, professional, and collaborative working environment while demonstrating IHG's Winning Ways and service culture.

GENERAL

Communicate effectively with all other departments Ability to work a flexible roster Attend meetings, training sessions and any other required meeting or training session. Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager. Consistently meets productivity targets. Guest satisfaction ratings Personal presentation Ensuring all the housekeeping admin related tasks are handled efficiently.

PERSONAL CHARACTERISTICS

Education

Ability to speak and understand English confidently and clearly. Able to read and write English

Experience

Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel Between 22 to 30 years of Age

Technical

Good understanding of various housekeeping software like PMS, Material ordering tool, Guest experience tool, Payroll related tools.

Personal Attributes

‘Can do’ attitude and a high level of energy Professionally groomed Able to work well independently Should be sturdy and medically fit.

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