Job Description

Roles & Responsibilities

Supervise and support the service team to ensure smooth operations and consistent service quality

Provide friendly, attentive, and professional table service when required

Guide guests on food, beverage selections to enhance their overall experience

Coordinate closely with the outlet team and kitchen staff to ensure timely service and guest satisfaction

Monitor the cleanliness, setup, and ambiance of the outlet

Address guest requests, resolve concerns, and handle escalated issues promptly

Train, coach, and motivate service staff to uphold service standards

Ensure adherence to hygiene, safety, and hotel/service guidelines at all times

Assist with inventory, stock control, and daily operational reports as needed

Desired Candidate Profile

• Minimum 2-3 years of experience in a similar role within a restaurant, bar, or hospitality environment.
• Previous experience in a 4-star or 5-star hotel is preferred.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good knowledge of food and beverage operations, service standards, and guest relations.
• Experience in handling staff scheduling, training, and performance management.
• Familiarity with POS systems and restaurant operational procedures.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities.