Job Description

Roles & Responsibilities

Supervise daily outlet operations and ensure exceptional guest service standards are consistently delivered. Lead, motivate, and develop team members to create a positive and high-performing work environment. Assist the Outlet Manager in managing restaurant and bar operations efficiently. Monitor staff performance, provide coaching, and conduct on-the-job training as required. Handle guest inquiries, complaints, and special requests professionally and promptly. Ensure compliance with company service standards, policies, and health & safety regulations. Coordinate shift schedules, duty assignments, and meal breaks according to business needs. Maintain excellent communication and collaboration with kitchen, bar, and other hotel departments. Monitor outlet cleanliness, presentation, stock levels, and equipment maintenance. Ensure all food and beverage products are served according to established quality standards. Train team members on menu knowledge, beverage offerings, service procedures, and guest engagement. Support labor cost control by assisting with scheduling and staffing requirements. Drive sales opportunities by promoting hotel facilities, food, and beverage offerings to guests. Maintain accurate operational records, attendance monitoring, and departmental documentation. Contribute to achieving financial targets through effective cost control, team productivity, and outstanding guest satisfaction.

Desired Candidate Profile

Qualifications

Minimum 2 3 years of experience in a supervisory role within a restaurant, bar, or hospitality environment. Previous experience in a 4-star or 5-star hotel is preferred. Strong leadership and team management skills with the ability to motivate and develop staff. Excellent communication and interpersonal skills. Strong customer service orientation and problem-solving abilities. Good knowledge of food and beverage operations, service standards, and guest relations. Experience in handling staff scheduling, training, and performance management. Familiarity with POS systems and restaurant operational procedures. Ability to work under pressure in a fast-paced environment and manage multiple priorities.