Job description
Role Overview
We are seeking a customer-centric and dynamic CRM Agent to join our Automotive team. In this role, you will be the primary point of contact for our customers, managing inquiries, feedback, and service follow-ups to ensure an exceptional ownership experience.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls and digital inquiries.
- Update and maintain accurate customer records within the CRM database.
- Resolve customer queries and follow up on service/sales satisfaction.
- Coordinate with the showroom and service teams to streamline the customer journey.
Skills
Requirements
- Language Skills: Fluent Arabic is a must (essential for handling high volumes of Arabic-speaking customers). Good English communication skills are required.
- Experience: Prior experience in customer service, call centers, or CRM management (Automotive industry experience is a plus).
- Skills: Strong communication, active listening, and basic data entry skills.