Job Description

Roles & Responsibilities

Key Responsibilities:

• Assist in planning, organizing, and coordinating daily housekeeping operations.

• Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.

• Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.

• Ensure housekeeping standards and procedures are consistently followed to maintain quality service.

• Manage inventory and ordering of cleaning supplies, linens, and guest amenities.

• Help schedule staff shifts, manage attendance, and participate in performance reviews.

• Train new housekeeping team members and conduct refresher training sessions.

• Handle guest complaints and special requests in a prompt, courteous manner.

• Support in ensuring compliance with health and safety regulations and sanitation standards.

• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service

Desired Candidate Profile

Qualifications:

• High school diploma or equivalent

• 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role

• Strong leadership and interpersonal skills

• Excellent organizational and time management abilities

• Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus

• Ability to handle multiple priorities and work under pressure