Job Description

Roles & Responsibilities

Welcome guests with professionalism, warmth, and genuine hospitality.

Anticipate guest needs and provide proactive assistance during arrival and departure.

Escort or guide guests to reception, concierge, lounges, restaurants, and hotel facilities.

Assist guests with hotel information, services, and local attractions.

Coordinate with Front Desk, Concierge, Bell Desk, and Security teams for smooth operations.

Manage lobby traffic and maintain guest comfort during busy periods.

Provide personalized attention to VIP, VVIP, and long-stay guests.

Handle guest concerns courteously and escalate issues when necessary.

Ensure the lobby appearance and ambiance meet luxury standards.

Maintain excellent grooming, etiquette, and brand presentation at all times.

Desired Candidate Profile

Previous experience in luxury hospitality, front office, or guest relations preferred.

Strong communication and interpersonal skills.

Fluency in English; additional languages are an advantage.

Professional appearance and confident personality.

Ability to stay calm and attentive in a fast-paced environment.

Cultural awareness and excellent customer service mindset.

Flexibility to work shifts, weekends, and holidays.

Embrace the Raffles brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized