Job Description

Roles & Responsibilities

• Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures
• Handle guest concerns, complaints, and emergency situations professionally
• Perform and verify night audit procedures and daily financial reports
• Ensure all guest accounts, billing, and payment transactions are accurate
• Monitor room status, reservations, and room availability
• Coordinate with Housekeeping and Security departments during the shift
• Prepare daily reports, occupancy reports, and handover reports for management
• Ensure hotel policies, procedures, and service standards are followed
• Monitor staff performance and provide guidance to team members
• Ensure lobby cleanliness, safety, and guest comfort during nighttime operations
• Handle wake-up calls, late-night requests, and special guest arrangements
• Assist in training and mentoring front office associates
• Respond quickly to emergencies, incidents, or guest issues during the night
• Ensure proper cash handling and end-of-day reconciliation
• Conduct shift briefings and smooth handover to morning shift team

Desired Candidate Profile

• Diploma or Bachelor s degree in Hospitality Management or related field preferred

• Minimum 2 3 years of Front Office experience in a hotel environment.

• Experience handling night audit and hotel financial reports

• Familiarity with hotel PMS systems and reservation procedures

• Experience in guest relations and complaint handling

• Luxury or international hotel experience is an advantage

• Fluent in English; additional languages are a plus

• Flexible to work overnight shifts, weekends, and holidays

• Knowledge of hotel safety and emergency procedures

• Ability to supervise operations with minimal management presence

• Strong sense of responsibility, confidentiality, and reliability