Job Description

Roles & Responsibilities

You will excel and enjoy this position if you are ready to actively handle the following missions :

• Client Experience:
• Create amazing customer experiences through strong client focus and collaboration.
• Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.
• Embody Sephora Attitude and set an example for the team.
• Provide support to the team in difficult situations ensuring client s satisfaction.
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI s.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client.
• Use Sephora s tools and data to measure and analyses and propose action plans to enhance the customer experience.
• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
• Embolden the team to use our omni channel tools to deliver a customized service.
• Build a strong relationship with Brand Managers and follow up on Brand BCs.
• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI s.
• Provide support for the Head of Retail in analyzing results and proposing action plans to enhance client experience and drive all related.
• Sales:
• Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability.
• Identify, analyze, and forecast sales and opportunities.
• Move the organization forward by consistent commitments to meeting objectives & results.
• Implement retail priorities and inspire commercial success.
• Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
• Inspire your Services Manager to create a playful and educational experience through the use of digital / OMNI tools to meet services KPI s.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Balance and drive the sales target among selective, Exclusive and Sephora Collection.
• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target.
• Create disruptive internal competitions to motivate the team and boost the achievements.
• Operations:
• Manage Day to Day Store Operations.
• Drive operational initiatives and ensure profitability and efficiency of the store.
• Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.
• Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
• Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
• In collaboration with the operation manager ensure the store projects of an excellent image through cleanliness and product restocking.
• Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
• Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
• Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
• Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.
• People:
• Enhance our culture by engaging & inspiring through our Sephora values.
• Help others grow by understanding their strengths and provide coaching and development.
• Motivate and develop the Management and store team through daily coaching / observations.
• Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching, and training.
• Identify, engage in recruiting and developing talent and secure succession plans in collaboration with the Head of Retail.
• Ensure the team is attending training and a follow-up is done after the training is attended.
• Ensure the team is using our digital learning tool; daily follow up on average training frequency for each team member.
• Ensure an addictive beauty experience through performing monthly assessments.
• Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.
• Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
• Oversee the annual leave of the team according to business needs.

Desired Candidate Profile

Passion for excellence.

• Previous retail management experience at an equivalent sales volume store.
• Excellent organizational, analytical and management skills.
• Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.
• A knack for attracting, identifying, and inspiring employees.
• Strong emotional intelligence, resilience, communication, and the ability to influence team members.
• Digital orientation/analytical skills/business acumen.
• Intermediate MS Office skills.
• Ability to deal with Ambiguity.
• Commercial & Financial awareness.
• Passionate about sales, floor, customers, and services
• Advanced Product Knowledge.
• Intermediate knowledge on health and safety procedures.
• Minimum 7 to 8 years experience in store management
• Bachelor's degree.
• English - Advanced level; Arabic is a plus.
• Flexible availability to work nights, overnights, weekends, and holidays.