Job Description

Roles & Responsibilities

Key Responsibilities

• Supervise and support guest service/front office staff during shifts
• Ensure smooth check-in and check-out processes
• Handle guest inquiries, complaints, and special requests professionally
• Monitor service quality and ensure company standards are maintained
• Train, coach, and mentor team members
• Prepare shift schedules and assign duties
• Coordinate with housekeeping, maintenance, and other departments
• Ensure accurate billing, reservations, and cash handling procedures
• Monitor lobby appearance and guest areas
• Assist with VIP guest arrangements and escalations
• Maintain records, reports, and operational logs
• Ensure compliance with health, safety, and company policies

Desired Candidate Profile

Required Qualifications

• Diploma or Bachelor s degree in Hospitality Management or related field
• 2 5 years of experience in hospitality or customer service
• Previous supervisory experience preferred
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Proficiency in hotel management systems (Opera, Fidelio, etc.)
• Ability to work shifts, weekends, and holidays
• Good organizational and multitasking skills