Job Description

Roles & Responsibilities

Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.

As Guest Relations Agent, you will be responsible for the following duties

• Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
• Help the Guest Relations Management Team to meet and greet guests
• Prepare the Daily Communication Form
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting
• Assists the Front Office during need periods
• Handles guests complaints
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments
  

As Guest Relations Agent, we expect from you

• Strong commands of Microsoft Office products
• Effective verbal and written communication skills in English. Arabic is an advantage
  

Desired Candidate Profile

Minimum 2 year of experience working in a 5-star hotel environment

• A minimum of 1 years of Front Office experience
• Previous experience working in the Middle East Region is an advantage