Job description

Description

About the Role

The End User Technology (EUT) Engineer is responsible for managing and supporting desktop, laptop, mobile, and virtual endpoint environments, including OS builds and application deployment. This role is responsible for maintaining and optimizing existing environments while driving continuous improvement to deliver a modern, secure, and future-ready end-user experience aligned with industry best practices.

This position provides Level 3 (L3) support for endpoint devices including desktops, laptops, tablets, iPads, and Android devices connected to the corporate network. The role supports approximately 30,000 endpoints and over 60,000 users (active and inactive) across geographically distributed locations, ensuring stability, security, and high user satisfaction.

Your duties would include:

• ·Act as a subject matter expert (SME) in End User Technology (EUT) focusing on Windows endpoint OS support and advanced troubleshooting

  
  
  

• Diagnose and resolve complex configuration and performance issues through structured troubleshooting and simulation

  
  
  

• Perform deep technical root cause analysis and implement permanent fixes

  
  
  

• Identify incident trends and drive problem management initiatives to prevent recurrence

  
  
  

• Manage, maintain, and optimize Windows 11 build images, ensuring alignment with security baselines and hardware compatibility

  
  
  

• Administer and support Microsoft Endpoint Manager (Intune & Configuration Manager/SCCM) and Nexthink

  
  
  

• Manage the full application packaging lifecycle: discovery, packaging, testing, and release

  
  
  

• Maintain software packages and OS builds using SCCM, Intune, Active Directory, and Group Policy

  
  
  

• Ensure regular patching and release cycles, eliminating End-of-Life (EOL) and End-of-Support (EOS) software

  
  
  

• Administer and support Mobile Device Management (MDM) platforms (Intune)

  
  
  

• Drive an “evergreen” endpoint management strategy, ensuring continuous updates, lifecycle management, and platform standardization

  
  
  

• Ensure compliance with enterprise security policies and standards across all endpoints

  
  
  

• Provide L3 escalation support to Service Desk and regional IT teams within defined SLAs

  
  
  

• Perform advanced troubleshooting and standardization for Windows 10/11 environments

  
  
  

• Manage and troubleshoot Local Group Policy and Active Directory Group Policy configurations

  
  
  

• Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles

  
  
  

• Contribute to service improvement plans and operational governance

  
  
  

• Ensure adherence to ITIL processes, security governance, and compliance frameworks

  
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Closing Date: 2026-06-04