Job Description

Roles & Responsibilities

Key Responsibilities

• Supervise daily operations of the adventure park, including rides, climbing activities, zip lines, obstacle courses, and guest areas.
• Lead, schedule, and support operational staff to ensure excellent customer service and safety compliance.
• Conduct daily safety inspections of equipment, attractions, and facilities.
• Ensure all guests receive safety briefings and follow park rules and procedures.
• Respond promptly to incidents, emergencies, and guest concerns.
• Monitor crowd flow, staffing levels, and operational efficiency during peak hours.
• Train new team members on operational procedures, safety standards, and emergency response protocols.
• Maintain accurate operational reports, incident logs, and maintenance records.
• Coordinate with maintenance teams to address equipment issues and ensure minimal downtime.
• Ensure cleanliness and presentation standards are maintained throughout the park.
• Support ticketing, events, and special group activities when required.
• Assist management in achieving revenue, guest satisfaction, and operational targets.

Desired Candidate Profile

Requirements & Qualifications

• Diploma or bachelor s degree in hospitality, recreation management, sports management, or related field preferred.
• 2 4 years of supervisory experience in adventure parks, amusement parks, recreation facilities, hospitality, or similar environments.
• Strong understanding of safety regulations and operational procedures.
• Leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and make decisions under pressure.
• First Aid/CPR certification preferred.
• Flexible to work weekends, holidays, and shifts.