We are seeking an experienced HRIS Specialist to execute the implementation of a new HCM system and manage its ongoing administration and optimization. The role will be responsible for system configuration, reporting, troubleshooting day-to-day system issues, and partnering with HR and business stakeholders to ensure the platform supports operational and strategic objectives. The ideal candidate brings hands-on implementation experience, strong system administration skills, excellent reporting capability, and a service-oriented mindset for customer success.
Key Responsibilities:HCM Implementation & Project Support High initiative support to the end-to-end implementation of the new HCM, including requirements gathering, system configuration, testing, data migration, and go-live support. Act as the primary HRIS point of contact between HR, IT, vendors, and business stakeholders. Participate in system design workshops and process mapping. Develop user acceptance testing (UAT) plans and coordinate testing cycles. Support change management, training sessions, and user documentation.
System Administration & Optimization Serve as the system administrator for the HCM, managing user access, security roles, workflows, and configurations. Maintain system data integrity and ensure accurate processing across modules (Core HR, Payroll interface, Recruitment, Performance, Learning, etc. where applicable). Identify opportunities for automation and system improvements. Manage system upgrades, patches, and enhancements in coordination with vendors and IT. Manage HCM documentations and system SOPs.
Reporting & Analytics Design and generate standard and ad-hoc HR reports and dashboards. Support leadership and HR teams with workforce analytics, compliance reports, and operational insights. Ensure data accuracy and governance in all reporting outputs.
Operational Support & Troubleshooting Provide day-to-day functional support to HR and employees for HRMS-related queries. Diagnose, escalate, and resolve system issues efficiently. Maintain ticket logs, root-cause analysis, and resolution documentation. Develop SOPs, job aids, and FAQs for users.
Compliance & Data Governance Ensure HR data confidentiality and system compliance with company policies and local labor regulations. Support audits and regulatory reporting requirements.
Required Qualifications & Experience Bachelor’s degree in HR, Information Systems, Business Administration, or related field.5–7+ years of experience in HRIS / HRMS / HCM roles. Proven experience being part of HCM implementations projects and enhancements. Strong hands-on system administration experience. Advanced reporting, HR MIS, and data analysis skills. Experience working with HR, IT, and external vendors. Excellent problem-solving and troubleshooting abilities. Strong communication and stakeholder management skills.
Preferred Skills & Experience Experience with major Enterprise or SAAS HCM platforms. SQL or Power BI tool knowledge is a plus. Experience in multi-country or regional HR operations. Project management certification or exposure is an advantage.