Job description

Description

About the role:

Responsible for providing pro-active and reactive data and operational performance analysis and monitoring, as well as importing, cleaning, transforming, validating, and/ or modeling data to generate operationalreportsanddashboardsthatserveasatoolforanalyzingandunderstandingtheoperational performance, outcomes and conclusions that help for planning and decision-making purposes.

• Providetechnicalexpertisetotheinformationsystemteaminmajorapplicationdeploymentbyassistingin designing process to arrive at high performance and optimal operational solutions.

  
  
  

• Developoperationaldashboards,analysisandreportsrelatedtocustomerexperiencedataforthe management team and individual stakeholders.

  
  
  

• Reducemanualoperationaljobsbyensuringautomationofasmanyoperationalproceduresthatareused for monitoring and supporting databases.

  
  
  

• Improvedataqualitythroughdatacleaning andfilteringouttheirrelevantdatatothe business.

  
  
  

• Produce reports and analysis through presentations and/or dynamic dashboards on the internal performanceoftheOperationsdepartmentagainstthesetKPIs.Ensurethatthisinformationistimely, accurate and highlights areas of opportunity or risk to the business.

  
  
  

• Proactivelyidentifyanysourceofdatadiscrepancyanddevelopsolutionsforpreventionoffuture discrepancy.

  
  
  

• Analyzeinformationusingvariousstatisticalmethods andhighlightpatternsandtrendswithinthedatato suggest conclusions.

  
  
  

• Support Line Manager and team by designing and presenting the gained conclusions.

  
  
  

• Developstatistical/supportingdatabaserequestedorneededbythemanagement,whichcanbeeasily presented through presentations, business cases or management information reports.

  
  
  

• AttendDaily/Weekly/Monthlymeetingswithmanagerstounderstandthebusinessrequirements.Meet with the business to discuss operational projects and identify current and required data that will help the business to set the KPI’s outlined by the management.

  
  
  

• Design/developautomatedreportingusingSharePoint,PowerBIandothercorporateapplications, enabling to capture, analyze and present the data.

  
  
  

• Providefrontlinestaffwithintheoperationsdepartment,guidanceonhowtouseapplicablemanagement systems and tools, and how and when to record data ensuring procedures and controls are enforced to enable efficient recording and presentation of such data.

  
  
  

• Closing Date: 2026-06-01