Job Description

Roles & Responsibilities

Supervise and coordinate daily bell desk and porter activities

Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes

Welcome guests, provide assistance, and offer information about hotel facilities and local attractions

Coordinate guest transportation, including taxis, airport transfers, and valet services (if applicable)

Maintain accurate records of luggage movement and guest requests

Train, schedule, and monitor bell team members to ensure service excellence

Ensure grooming standards, punctuality, and professionalism of the bell team

Handle guest complaints or issues efficiently and escalate when necessary

Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams

Ensure safety and security of guest belongings at all times

Desired Candidate Profile

High school diploma or equivalent; hospitality qualification preferred

Minimum 2 3 years of experience in a similar role within a hotel environment

Strong leadership and team management skills

Excellent communication and interpersonal skills

Guest-focused attitude with problem-solving abilities

Knowledge of local area and attractions is an advantage

Ability to work flexible shifts, including weekends and holidays