Job Description

Roles & Responsibilities

• Supervise and coordinate the daily activities of housekeeping attendants and public area cleaners.

• Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with hotel standards.

• Assign daily work schedules and room assignments to housekeeping staff.

• Train new employees on cleaning procedures, safety standards, and company policies.

• Monitor inventory levels of cleaning supplies, linens, and guest amenities.

• Report maintenance issues and follow up with the engineering department.

• Ensure all lost and found items are properly documented and stored.

• Handle guest requests and complaints related to housekeeping services.

• Maintain health, hygiene, and safety standards in all areas.

• Prepare attendance records, leave schedules, and performance evaluations.

• Coordinate with Front Office regarding room status updates (vacant, occupied, out of order).

• Ensure proper use and maintenance of housekeeping equipment.

• Conduct regular staff briefings and motivate team members.

• Monitor productivity and service quality to meet hotel standards.

• Assist the Housekeeping Manager with departmental reports and audits.

Desired Candidate Profile

• Knowledge of housekeeping operations and cleaning procedures

• Familiarity with hotel property management systems such as Opera PMS

• Understanding of health and safety regulations

• Inventory control and stock management

• Basic computer skills (Microsoft Excel, Microsoft Word, email)