Key Result Areas:Perform administrative and general office duties, including maintaining the supervisor’s appointment calendar / schedule, making travel arrangements, and resolving administrative issues Perform work independently and efficiently, making decisions on how to approach work assignments and to resolve matters that are routine in nature Greet persons entering establishment, determine purpose of visit, and direct or escort them to specific destinations in order to provide exceptional customer service Screen and direct incoming telephone calls; respond to inquiries and provide information; and take and relay messages Maintain solid customer service relationships by handling questions and concerns with accuracy & professionalism Perform a range of more detail-oriented tasks and work assignments related to projects to support departmental objectives Collect information and recommend & design a process for maintaining an efficient filing and record management system for the department; Carry out data entry in support of projects that are in progress; Maintain a clean & respectable front office environment Prepare reports, presentations, packets and other documents as required and as requested Provide transportation and travel logistics support for staff and clients as requested Operate basic office equipment and ensure its proper functioning by coordinating installation, maintenance, and repair Maintain adequate levels of supplies and initiate department orders for purchases of necessary equipment Help other administrative staff with overflow work, including data entry and research tasks, in order to ensure smooth administrative operations and promote a culture of teamwork Make arrangements for new hires, including office set-up, computer hardware, Vehicle Access Tag, ID card, business cards, health insurance, etc. Create, compose, and edit technical and/or administrative correspondence and documentation; screen and evaluate incoming and outgoing correspondence and prepare responses as appropriate.
Minimum Knowledge, Skills & Experience:High School education; Bachelor’s degree in a relevant field preferred Fluency in Arabic and English languages is mandatory2-5 years of relevant full-time work experience Strong interpersonal, organizational, and project management skills Good writing skills – ability to draft / edit a variety of written reports and communications and articulate ideas clearly and concisely; Proficiency in MS Office applications