Job description

Overview of the role

We are looking for a proactive and customer-focused Customer Service Representative – Commercial Vehicles to join our team in Qatar. In this role, you will be the first point of contact for customers, support daily showroom operations, and coordinate closely with sales, aftersales, warehouse, and logistics teams to ensure a smooth customer experience from inquiry through to delivery.

What you will do

•  Act as the first point of contact for customer inquiries, complaints, and service requests.

•  Support showroom operations and assist walk-in customers with their requirements.

•  Coordinate with sales, aftersales, warehouse, and logistics teams to process orders and deliveries accurately and on time.

•  Prepare delivery schedules and ensure all relevant documentation is complete.

•  Maintain customer, vendor, stock, and transaction records with accuracy.

•  Prepare invoices, support payment processing, and follow up on receivables.

•  Help maintain service standards, safety compliance, and operational accuracy across all customer interactions.

Skills

Required skills to be successful

•  Bachelor’s degree

•  Proven experience in customer service or a related support role.

•  Experience with invoicing, delivery coordination, stock reporting, or related administrative tasks is an advantage.

•  Proficiency in MS Office and familiarity with SAP or similar systems is preferred.

About the team

You will be part of FAMCO Qatar, working closely with a collaborative team across sales, aftersales, warehouse, and logistics functions. The team is focused on delivering excellent customer service, efficient operations, and a seamless experience for commercial vehicle customers.

What equips you for the role

•  A customer-first mindset and a professional approach to handling inquiries and issues.

•  Confidence in managing operational and administrative tasks with accuracy.

•  The ability to build strong working relationships across teams and with customers.

•  A practical understanding of showroom support, inventory coordination, and billing processes.

•  Strong customer service, communication, and interpersonal skills.

•  Ability to multitask and coordinate effectively across multiple departments.

•  Good organizational skills with strong attention to detail.

•  Problem-solving mindset and the ability to work well under pressure.