Job Description

Roles & Responsibilities

Key Responsibilities:

• Deliver highly personalized and anticipatory service to all guests throughout their stay.
• Create memorable guest experiences through refined attention to detail and genuine care.
• Manage all Butler service operations efficiently, ensuring seamless arrival, stay, and departure experiences.
• Coordinate closely with Housekeeping, Front Office, Concierge, and Food & Beverage teams to exceed guest expectations.
• Maintain a strong understanding of guest preferences and proactively tailor services accordingly.
• Handle guest requests promptly, professionally, and discreetly at all times.
• Ensure suites and guest areas are impeccably prepared in line with Raffles luxury standards.
• Provide unpacking, packing, garment care, and in-room dining services with precision and elegance.
• Anticipate opportunities to enhance the guest journey through thoughtful recommendations and personalized touches.
• Uphold the highest standards of confidentiality, professionalism, and cultural sensitivity.
• Build meaningful relationships with guests to foster loyalty and repeat visits.
• Represent the Raffles brand with poise, sophistication, and exceptional service etiquette.
• Maintain detailed guest profiles and communicate relevant preferences to operational teams.
• Resolve guest concerns gracefully and efficiently, ensuring complete satisfaction.
• Ensure all interactions reflect the timeless heritage, charm, and gracious hospitality of Raffles.

Desired Candidate Profile

What will you bring to the role?

• Previous experience in a luxury hospitality environment, preferably within Butler Service, Guest Relations, or Rooms Division operations.
• Exceptional interpersonal and communication skills with a warm, gracious, and polished demeanor.
• Strong passion for luxury service excellence and creating memorable guest experiences.
• Demonstrated ability to anticipate guest needs and deliver highly personalized service.
• Excellent attention to detail with strong organizational and multitasking abilities.
• Ability to remain composed and professional in a fast-paced, high-pressure environment.
• Strong problem-solving skills with a proactive and solution-oriented approach.
• High level of discretion, confidentiality, and professionalism.
• Well-groomed with impeccable personal presentation aligned with luxury hospitality standards.
• Ability to work collaboratively across departments to ensure seamless guest experiences.
• Flexible to work shifts, weekends, and public holidays as required by operational needs.
• Proficiency in English required; additional languages are considered an asset.
• Familiarity with luxury hotel systems and guest profile management platforms is preferred.
• Strong cultural awareness and the ability to engage with an international clientele.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized