Job Description

Roles & Responsibilities

Position Overview

The Housing and Welfare Manager is responsible for overseeing all aspects of employee housing operations and welfare initiatives. This role ensures safe, clean, and well-maintained dormitory facilities while fostering a supportive living environment that enhances employee satisfaction and retention.

Housing Operations & Management

• Process employee dormitory enrollment requests and assign accommodations based on enrollment data and facility availability
• Conduct staff check-in and check-out procedures using standardized forms, including issuance of linens and keys
• Complete clearance procedures upon staff departure and coordinate with Human Resources for follow-up actions
• Implement and enforce Dormitory Rules and Regulations consistently across all residents
• Implement the Dormitory Visitor Policy and address policy violations appropriately
• Maintain accurate records of room key distribution and access per organizational policy
• Update and maintain weekly rooming lists and submit to Human Resources
• Create and manage dormitory staff duty rosters according to required schedules and submit for approval
• Maintain comprehensive records of all dormitory issues, including maintenance requests, special requests, and check-in/check-out details

Facility Maintenance & Safety

• Conduct daily inspections of dormitory common areas and individual staff rooms, addressing cleanliness and maintenance concerns promptly
• Schedule and oversee regular dormitory cleanliness inspections
• Coordinate with contractors for routine pest control services and maintain documentation
• Liaise with contractors to conduct regular inspections of fire safety equipment and electrical facilities; maintain records per policy
• Collaborate with the Loss Prevention Director to organize and conduct regular fire drills
• Monitor dormitory contract terms and report any deviations to management

Inventory & Resource Management

• Maintain optimal inventory levels of dormitory supplies, including chemicals, cleaning materials, and waste management items
• Manage comprehensive inventory of all dormitory assets, including furniture, linens, electrical equipment, and supplies
• Coordinate with Laundry services for weekly linen changes and maintenance
• Assist the Director of Human Resources with linen purchase and replacement planning on an appropriate schedule

Employee Welfare & Relations

• Solicit and actively listen to employee feedback through an open-door policy
• Escalate employee concerns regarding satisfaction and welfare to the department manager and Human Resources
• Participate in employee progressive discipline procedures as required
• Report disciplinary issues to the Director/Manager, People & Culture and provide employee education on policy compliance

Desired Candidate Profile

Required Qualifications:

• Bachelor's degree in Business Administration, Hotel Management, or related field
• Minimum 2 years of progressive experience as a Housing or Accommodation Manager
• Proven experience working in the Middle East region
• Strong organizational and time management skills
• Proficiency in inventory management systems and comprehensive record-keeping
• Knowledge of health, safety, and fire safety regulations and compliance standards
• Excellent written and verbal communication skills with ability to interact professionally at all levels

Preferred Qualifications:

• Experience in organizing and coordinating employee welfare events, including staff parties, BBQ events, and special occasions
• Demonstrated experience managing facility maintenance and coordinating with external contractors and vendors
• Proven ability in employee relations, conflict resolution, and progressive discipline procedures
• Proficiency in Microsoft Office Suite and property management software systems
• Certification in occupational health and safety or facility management
• Experience implementing and enforcing residential policies and procedures
• Track record of maintaining high standards of cleanliness, safety, and resident satisfaction