Job Summary We are seeking an experienced and business-focused Business Analyst – Enterprise Applications to support enterprise-wide digital transformation initiatives across a multinational environment. The role will act as a strategic bridge between business stakeholders and the Information Systems team, ensuring successful analysis, design, implementation, and optimization of enterprise applications including ERP, CRM, HRMS, ITSM, and other business systems. The ideal candidate should possess strong business analysis expertise, stakeholder management capabilities, and hands-on experience supporting enterprise transformation programs in multi-entity and multi-country environments. Key Responsibilities1. Business Analysis & Requirements Management Lead requirement gathering workshops across business units and multiple geographies Analyze business requirements and translate them into:Business Requirement Documents (BRD) Functional Requirement Documents (FRD) User Stories Process Flows & Use Cases Ensure requirements are:Complete Clear Traceable Business-aligned Prioritize requirements based on business value and project objectives2. Process Design & Optimization Analyze existing (“As-Is”) business processes and design optimized (“To-Be”) workflows Identify opportunities for:Automation Standardization Process optimization Operational efficiency improvements Align business processes across multiple entities while considering regional requirements3. Solution Design & Implementation Support Collaborate with implementation partners and internal teams for:ERP systems (Infor, SAP, Oracle, etc.) CRM platforms (Dynamics 365, etc.) HRMS & ITSM solutions Validate proposed solutions against business requirements Participate in:Configuration workshops Solution design reviews Process validation sessions Support:Data mapping Data migration planning Integration design activities4. Stakeholder Management Engage with:Business Unit Heads Functional Teams Senior Leadership & C-level stakeholders Act as a single point of contact (SPOC) for business requirements during projects Facilitate cross-functional alignment and conflict resolution5. Testing & Quality Assurance Define and execute:UAT strategy Test scenarios Test cases Coordinate User Acceptance Testing (UAT) with business users Manage:Defect tracking Prioritization Resolution follow-ups Ensure formal business sign-offs before go-live6. Change Management & Training Support enterprise system rollouts and change management initiatives Prepare:User manuals Training materials SOPs and process guides Conduct:Training workshops User awareness sessions Process walkthroughs7. Governance & Documentation Establish governance for:Data management Business workflows Enterprise system usage Maintain centralized documentation repositories for:Requirements Process flows Functional specifications Ensure compliance with internal controls, governance policies, and audit requirements Key Skills & Expertise Business Analysis Skills Requirement Gathering & Analysis BRD / FRD Documentation User Stories & Use Cases Process Mapping & Workflow Design Gap Analysis Business Process Re-engineering (BPR) Stakeholder Management Enterprise Applications Knowledge ERP Systems (Infor, SAP, Oracle, etc.) CRM Platforms (Dynamics 365 preferred) HRMS / HCM Systems ITSM Platforms Testing & Quality UAT Planning & Execution Defect Tracking & Resolution Functional Testing Change Request Management Tools & Technologies Microsoft Excel Power Point Visio JIRA / Azure Dev Ops Process Mapping Tools Methodologies Agile Methodology Waterfall Project Delivery SDLC Concepts Soft Skills Strong analytical and problem-solving skills Excellent documentation abilities Leadership stakeholder management Communication and presentation skills Cross-functional collaboration Conflict resolution and negotiation skills Ability to work in fast-paced multinational environments Qualifications Bachelor’s Degree in:Information Technology Business Administration Computer Science Related field