Accountabilities & Key Roles:Servicing new and existing HNW clients relationships in the region by providing them with the full suite of financial services products & services Provide financial services solutions to the HNW and wealth client base Developing a plan to acquire new client relationships as well as broadening existing client relationships Achieving sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the HNW clientele Establish sales and revenue targets for existing and new client relationships Adhering to Private Banking service quality standards Complying with Private Banking policies and guidelines Broaden existing client relationships (greater share of wallet, higher cross sell ratios) Provide clients with comprehensive advisory services based on best practices and as per customer risk appetite. Develop a comprehensive risk profile per customer and maintain updated file on quarterly basis. Continuous monitoring of client portfolios (quarterly reviews and annual rebalancing) Research competitive offering and solicit client feedback for new product ideas Escalate customer suggestions/concerns to the Country/Region head Providing the highest level of customer service to clients (proactive calls and visits) in order to have clients ownership Maintain & service the onshore and offshore private banking customers and penetrate the cross border relationships Retain Client ownership (strong knowledge of client account, transactions and all issues related to client) Ensuring compliance with Private Banking policies and regulations and adhering to service quality standards. Complying with Private Banking policies guidelines, KYC and AML regulations. Ensure that all clients’ files are updated and all documents are available.
Key Performance Indicators:Total AUMs AUMs per customer Cross-sell ratio (number of products sold per customer) Percentage of fee based business Average fee based business by customer Operating revenue and net income per customer Percentage of new customers acquired or lost in period Percentage of inactive / zero balance accounts Average customer satisfaction Number / type of complaints, compliments , error rates, .. etc. Number / type of compliance issues
Job Requirements:
Education:Bachelors Degree from a recognized university Relevant professional certifications Experience:3-5 years in relationship management and sales of financial/investment products with a leading international / regional private bank. Proven record of building relationships and closing business Competences:Fluency in English & Arabic (where relevant) Excellent communication, networking and selling skills Strong interpersonal, presentation, and listening skills Good knowledge of financial markets, investment instruments, and investment management Sound understanding of market dynamics / trends, and internal & external policies & controls regulations Ability to provide financial solutions to sophisticated clients Good computer skills (MS Office)
What We Offer at Arab Bank
At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.