Job description

Job Summary

We are looking for a Branch Supervisor to oversee daily operations of the exchange branch, ensure smooth customer service, and support the team in achieving business targets. The role involves supervising staff, handling transactions, and maintaining compliance with company policies and regulatory requirements.

Key Responsibilities

• Supervise day-to-day branch operations and ensure efficient service delivery
• Monitor cash handling, remittance, and foreign exchange transactions
• Ensure compliance with internal policies, AML regulations, and Central Bank guidelines
• Support and guide branch staff to achieve sales and service targets
• Handle customer inquiries, complaints, and escalations professionally
• Maintain accurate records and reporting of branch activities
• Ensure proper cash balancing and control at all times
• Coordinate with head office on operational and compliance matters

Skills

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field
• Minimum 3–5 years of experience in exchange, banking, or financial services
• Prior supervisory experience is preferred
• Strong knowledge of remittance and foreign exchange operations
• Good understanding of AML/KYC regulations
• Strong communication and customer service skills
• Ability to lead a team and work under pressure