Job Description

Roles & Responsibilities

Build a best in class team to deliver Software adoption and Services implementation for a key strategic customer
Lead creation and execution of comprehensive end-to-end plan across a highly complex, high-value account to drive adoption and value realization, resulting in successful renewals and growth.
Apply advanced knowledge of Cisco s product and service portfolio to accelerate innovation and long-term opportunity.
Own financial accountability including services revenue, margin, and strategic investment decisions.
Orchestrate cross-architecture solutions within complex customer environments.
Serve as a strategic advisor to executive sponsors, influencing transformation and value realization across customer growth objectives.
Lead multi-domain teams and mentor other Customer Experience Managers within large customer environments.
Demonstrate value of the service to Customer Executives and prospective future customers

Desired Candidate Profile

Bachelor s degree plus 15 years of related experience, or Master s degree plus 12 years, or PhD plus 8 years, or equivalent relevant work experience.
Professional certification such as CCNP or equivalent relevant certification.
Demonstrated success leading enterprise-level customer transformation and multi-architecture adoption programs.
Proven experience managing financials including revenue, margin, and strategic investments.
Experience applying AI and automation tools to analyze customer environments and optimize technical workflows.