Job Description

Roles & Responsibilities

Deliver exceptional, personalized spa experiences in line with the luxury service standards of Raffles & Fairmont Doha.

Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and wellness therapies according to established protocols.

Conduct professional guest consultations to identify individual needs, preferences, and contraindications.

Ensure guest comfort, privacy, and satisfaction throughout the treatment experience.

Maintain treatment rooms, equipment, and spa areas to the highest standards of cleanliness, hygiene, and presentation.

Prepare treatment rooms with the required supplies, amenities, and linens prior to each appointment.

Promote spa treatments, wellness programs, and retail products through personalized recommendations and upselling techniques.

Maintain strong knowledge of spa products, services, and current wellness trends.

Adhere to all health, safety, sanitation, and spa operating procedures at all times.

Monitor inventory levels and report maintenance or operational concerns promptly.

Build and maintain positive guest relationships to encourage repeat business and guest loyalty.

Work collaboratively with the spa team and other departments to ensure seamless guest experiences.

Participate in training programs and continuous development initiatives to maintain professional standards and brand knowledge.

Demonstrate professionalism, discretion, and a positive attitude in all guest and colleague interactions.

Desired Candidate Profile

Certification or diploma in Spa Therapy, Massage Therapy, Beauty Therapy, or related field.

Previous experience in a spa, wellness center, or luxury hospitality environment preferred.

Knowledge of various massage and beauty techniques.

Good communication and interpersonal skills.

Professional appearance and positive attitude.

Ability to work flexible hours, including weekends and holidays.

Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized