Job Description

Roles & Responsibilities

Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.

Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.

Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.

Conduct check-in and check-out procedures accurately, including payment processing and billing.

Maintain a professional and organized reception area at all times.

Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.

Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.

Maintain accurate guest profiles, preferences, and appointment records.

Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.

Monitor cleanliness and presentation standards within reception and recreation areas.

Support daily opening and closing procedures of the spa and recreation facilities.

Adhere to all health, safety, hygiene, and operational procedures.

Maintain strong product knowledge of spa treatments, recreation facilities, and hotel offerings.

Collaborate with colleagues and other departments to deliver exceptional guest experiences.

Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards.

Desired Candidate Profile

Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred.

• Diploma or certification in Hospitality, Business Administration, or related field is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and spa or hotel management systems preferred.
• Professional appearance and customer-focused attitude.
• Fluent in English; additional languages are an advantage.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.