Job Description

Roles & Responsibilities

Main Responsibilities & Tasks

Key Responsibilities & Tasks

Quality Assurance & Compliance

Conduct regular audits, inspections, and testing to ensure compliance with quality standards & regulatory requirements, utilizing established checklists and protocols to identify deviations & areas for improvement

Identify and document quality issues & collaborate with internal stakeholders to implement corrective actions, executing remedial plans to address identified issues

Assist and implement quality improvement plans to address identified issues, analyzing root causes & assist in implementing sustainable solutions to enhance performance

Quality Monitoring & Reporting

Perform regular visits to Mowasalat's premises, client locations, or other relevant sites to assess service quality, utilizing observation checklists and surveys to gather data & feedback

Analyze data and trends to identify areas for quality improvement and prepare reports on quality performance, utilizing statistical process control & data visualization techniques to identify trends and patterns

Assist in the preparation of quality finding reports and ensure timely submission, collaborating with relevant stakeholders to ensure accuracy & completeness of reports

Process Improvement & Compliance

Inspect processes, identify weaknesses, and areas for improvement & recommend corrective actions, utilizing process mapping and analysis techniques to identify inefficiencies & opportunities for improvement

Ensure driver s adherence to Mowasalat's requirements and vehicle s adherence to quality standards, conducting regular inspections and audits to ensure compliance

Assign observations to concerned personnel, maintain records, and ensure follow-up on reported observations, utilizing a corrective action database to track & monitor progress

Quality Assistance & Enhancement

Collaborate with the Quality Analyst to assist in the development and maintenance of quality policies & procedures, ensuring alignment with regulatory requirements and industry best practices

Ensure that quality standards are communicated and understood by all relevant stakeholders, utilizing communication plans to promote awareness & understanding

Assist and implement quality development plans to enhance overall quality performance, identifying areas for improvement & providing sustainable solutions

Operational Support

Utilize technology to support quality assurance activities and improve operational efficiency, leveraging software applications & data analytics to streamline processes and enhance decision-making

Conduct site visits and inspections as required, ensuring safe & efficient transportation to and from inspection sites

Maintain accurate records and documentation of quality-related activities & findings, utilizing a quality management system to track and monitor quality performance

Other Tasks

Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirement

Confidentiality

The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of Mowasalat

Desired Candidate Profile

Qualifications (e.g., Education)

At least High School or Diploma in Quality Management, Engineering, or a related field

Work Experience (e.g., Number of years and field / role)

Minimum 2-3 years of experience in quality assurance, quality control, or similar

Certificates & Trainings

Any relevant certification or training such as:

Certified Quality Inspector (CQI)

ISO 9001:2015 Lead Auditor Training

Lean Six Sigma Green Belt Certification

Skills

Analytical Thinking, Problem-Solving, Communication