Job Description

Roles & Responsibilities

Support the local Ops Manager & (key) account managers to improve operational metrics & setting vendors up for success

• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
• Actioning vendor changes i.e. opening hours, contact numbers, assortment
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc)
• Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management & price updates
• Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices
• Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing reports with the local ops manager
• Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately
• Collaborate with other VC's within market and across the region for best practices and lessons learned

Desired Candidate Profile

What Did We Order?

• Strong vendor operational knowledge
• Ability to document processes and guidelines
• Ability to work with data and highlight key insights
• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
• 1 plus years experience in an operational role
• Understands grocery operations