The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards. The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.

Boecker® Operations Officer is held accountable for the below job responsibilities:

Schedule appointments as per client's availability. Arrange a proper dispatching for all teams. Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption. Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule. Arrange and confirm distribution of promotional items as per the marketing calendar. Communicate with sales department regarding new clients. Generate and submit the assigned reports to concerned management. Perform courtesy calls and visits to clients and fill appropriate reports. Schedule yearly pest control treatments and follow up on their execution. Advise technicians on pending payments to be collected from clients. Contact residential clients to confirm and execute the contract renewal. Prepare overtime report and submit it to Operations Manager for approval.

Requirements

Bachelor's Degree in Business Administration, Agribusiness, Environmental Science or equivalent. At least 2 years of experience in operations, customer service or relevant field. Proficiency in both English and Arabic is a must. Computer proficiency, including MS Office. Strong customer service orientation with the ability to handle inquiries professionally. Good interpersonal and problem-solving skills. Candidate must be residing in Qatar and available for local hiring