Job Description
Roles & Responsibilities
Key Result Areas
- Assist with library opening and closing daily routines involving front row shelves, return stations, bins, and the 24/7 drop-off station.
- Oversee the overall shelving of all general collections to ensure smooth operations.
- Ensure staff cover all areas and find replacements when staff are lacking.
- Coordinate daily with the Stacks Maintenance Team.
- Report to the Senior Librarian regarding projects, changes, or new requirements.
- Plan new book feedings and coordinate with available staff.
- Maintain general cleanliness and orderliness within library shelves and common areas.
- Ensure high-quality customer service among the team, including locating, retrieving, sorting, restocking, and processing loans/returns.
- Participate in inventory and search activities, reporting missing or damaged items.
- Perform shelving rearrangements and shelf reading to maintain collection order.
- Regularly inspect busy sections and coordinate additional team coverage.
- Encourage teamwork and supervise assigned shelving areas to ensure smooth operations.
- Assist librarians with weeding outdated materials and report technical issues to concerned teams.
Behavioural Competencies:
- Collaborate & Build Trust.
- Demonstrate Ownership & Drive.
- Embrace Empathy & Compassion.
- Seek Knowledge & Advancement.
Functional & Cross-Functional Competencies:
- Cost Optimization.
- Customer Communication & Service.
- Financial Acumen.
- Planning & Organizing.
- Policies & Procedures Management (P&P).
Desired Candidate Profile
Minimum Knowledge, Skills & Experience
- High School education.
- 2 5 years of relevant full-time work experience; customer service experience is a plus.
- Must perform well on an alphanumeric sorting test.
- Experience with standard office equipment (printers, copiers, etc.) preferred.
- Ability to work accurately with strong attention to detail during repetitive tasks.
- Effective oral and written communication skills; proficiency in Arabic is a plus.