Senior Spa Therapist responsibilities

Senior Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice, and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Senior Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton trainings and monthly departmental meetings as required
• Ensuring high standards of cleanliness in the department
• Reporting any maintenance issues to Front Office Manager
• Assisting in all areas of the operations as requested by Front Office Manager
• Being fully aware of current and future services offered by the hotel
• Ensuring that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Providing efficient guest service from point of arrival to check out. Booking, changing, and cancelling appointments and up-selling retail
• Accurately scheduling all massage reservations, changes, confirmations, and cancellations
• Accurately processing all billing and posting for spa and retail services; reporting any overages and shortages to Front Office Manager
• Accurately explaining spa treatment menu and packages to guests
• Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards
• Maintaining the quality of service and overall appearance of locker areas, lounge area, and restrooms
• Ensuring proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms
• Ensuring stocking of water and other beverages and setting up and breaking down of beverage and fruit station
• Assisting guests and personnel by providing training sessions, if necessary
• Maintaining the fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• Ensuring audio-visual equipment is well maintained and in good condition
• Providing courteous and efficient guest service from point of arrival through check out
• Orienting guests through the fitness facility, greeting guests, and providing personal guest service

Attitude, behaviors, skills, and values

A Senior Spa Therapist serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the following:

• Strong interpersonal skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards

Preferred capabilities and distinctions

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience in a similar role