We are seeking an experienced Service Now Software Asset Management (SAM) Technical Architect / Delivery Lead to join our team and lead the successful delivery of complex enterprise SAM implementations. This is a senior leadership role requiring deep, hands-on expertise in the Service Now platform, with a strong track record of delivering end-to-end Service Now SAM solutions in client environments.
This opportunity is ideal for a proven delivery leader who combines technical depth, stakeholder credibility, and practical implementation experience. We are specifically looking for specialists with real-world SAM delivery expertise — not general ITAM profiles or broad platform generalists.
Key Responsibilities
Own the overall Service Now SAM technical architecture, including solution design decisions, governance, and end-to-end implementation delivery. Lead and mentor development teams on Service Now SAM best practices, including:Data ingestion Discovery integrations Normalization Reconciliation License compliance use cases Operational reporting Serve as the primary technical authority for SAM, confidently engaging senior client stakeholders across both technical and functional teams. Lead complex publisher-pack implementations and optimisation scenarios, ensuring alignment to:Contractual scope Audit and compliance objectives Commercial outcomes Identify delivery risks proactively and implement remediation plans across on-premise, hybrid, and large-scale enterprise environments. Drive quality assurance, delivery standards, and best practice adoption throughout the programme lifecycle. Support successful transition into business-as-usual operations following implementation.
Essential Experience & Skills
10+ years of overall IT / Enterprise technology experience. Significant, hands-on Service Now platform experience. Proven experience delivering Service Now Software Asset Management (SAM) implementations as a Technical Architect or Delivery Lead. Strong functional and technical delivery background (not presales, consulting-only, or advisory profiles). Must have personally led at least one end-to-end SAM implementation on Service Now in a live client environment. Direct experience deploying and operationalising Service Now Publisher Packs, including examples such as:Oracle Microsoft SAPVMware Service Now Deep understanding of software licensing, compliance controls, entitlement models, and audit readiness. Strong stakeholder management skills with the ability to influence senior client leadership. Experience working in complex enterprise environments spanning on-premise and hybrid infrastructure.
Highly Desirable
Experience leading offshore/onshore delivery teams. Service Now certifications relevant to SAM / ITAM / Architecture. Experience within consulting or large-scale transformation programmes. Commercial awareness with the ability to balance technical delivery and business outcomes.
Important Note
Prior real-world Service Now SAM delivery experience is essential. Applicants without direct hands-on implementation experience in Service Now SAM and Publisher Packs will not be suitable for this role.