We are seeking a proactive and customer-focused ERP Support Specialist to provide first and second-level support for SAP systems and related enterprise applications. The role involves troubleshooting SAP issues, supporting end users, and assisting with integrations and reporting using Microsoft tools such as Power Apps and Power BI. The ideal candidate will ensure smooth daily operations of ERP systems while contributing to continuous improvement of support processes and user experience.

Key Responsibilities:
Provide first-line and second-line support for SAP ERP system users across business functions
Troubleshoot and resolve SAP-related issues, incidents, and service requests in a timely manner
Support users in SAP modules and ensure minimal disruption to business operations
Assist in integration and usage of Microsoft tools such as Power Apps, Power BI, and Excel-based reporting solutions
Monitor system performance and escalate complex issues to functional/technical teams when required
Log, track, and manage incidents using IT service management (ITSM) tools
Support data validation, reporting, and basic system configuration tasks where applicable
Collaborate with functional and technical teams to resolve recurring issues and improve system stability
Create and maintain support documentation, user guides, and knowledge base articles
Assist in user training and onboarding for SAP and integrated Microsoft solutions
Participate in system testing and validation during upgrades, patches, and enhancements
Contribute to continuous improvement initiatives for ERP support processes and user experience



Requirements

Required Qualifications:
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field
2–5 years of experience in SAP support or ERP helpdesk roles
Basic understanding of SAP systems and business processes
Familiarity with Microsoft Office Suite and exposure to Power Apps and Power BI
Strong troubleshooting and problem-solving skills
Good communication skills with a customer service-oriented mindset
Ability to work in a fast-paced support environment and manage multiple priorities

Preferred Certifications:
ITIL Foundation Certification
SAP Certified Associate – Support Consultant

Additional Skills (Preferred):
Experience with ITSM tools (e.g., Service Now, Jira Service Management)
Basic understanding of SAP modules such as MM, SD, or FI
Exposure to reporting and dashboard development in Power BI
Knowledge of data analysis and Excel advanced functions
Experience working in shift-based or global support environments
Familiarity with Agile support or Dev Ops practices in ERP environments

Skills: Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Minimum 5+ years of hands-on experience in SAP SD implementation and support
Strong understanding of Order-to-Cash (O2C) processes and sales lifecycle management
Expertise in pricing procedures, condition techniques, and billing configurations
Proven experience integrating SAP SD with MM, FI, and LE modules
Experience working in SAP S/4HANA environments is preferred
Strong analytical, problem-solving, and process design skills
Excellent communication and stakeholder management abilities



Preferred Certifications:
SAP Certified Application Associate – SAP S/4HANA Sales (e.g., C_TS462_202x)



Additional Skills (Preferred):
Experience with SAP Fiori apps for sales and distribution processes
Knowledge of advanced credit management (FSCM Credit Management)
Familiarity with EDI, IDoc processing, and external system integrations
Experience in revenue recognition and billing innovations in S/4HANA
Exposure to Agile/Scrum project delivery methodologies
Understanding of SAP authorization concepts and role-based security