We create memorable experiences for our guests, and we are looking for a F&B Restaurant Supervisor who is passionate about delivering excellent service. You should be organized, confident, and able to lead a team in a professional manner.
In this role, you will help ensure that all events and banquets run smoothly — from setup to service — while making sure guests feel welcome and well taken care of.
A Glimpse into Your Role as an F&B Restaurant Supervisor, You Will:
• Lead and inspire the restaurant team to deliver an exceptional, personalized dining experience aligned with brand standards.
• Oversee the impeccable setup of the outlet prior to each service, ensuring mise en place, table presentation, lighting, ambience, and POS systems reflect luxury service excellence.
• Collaborate seamlessly with the culinary and stewarding teams to ensure flawless service flow, precise order execution, and timely delivery.
• Conduct structured pre-service briefings, highlighting VIP arrivals, menu features, revenue targets, and service expectations.
• Maintain a strong presence on the floor, anticipating guest needs, resolving concerns with professionalism and discretion, and ensuring a consistently elevated guest journey.
• Uphold the highest standards of HACCP compliance, food safety, hygiene, and sanitation, ensuring all procedures meet regulatory and brand requirements.
• Monitor proper food storage, temperature controls, cleanliness of equipment, and impeccable grooming standards across the team.
• Drive revenue performance through refined upselling techniques and promotion of premium food and beverage offerings.
• Oversee inventory management with a strong focus on stock control, minimizing wastage, conducting monthly stock takes, and supporting cost-efficiency initiatives.
• Review daily sales performance, manage operating supplies responsibly, and contribute to profitability through effective cost control.
• Ensure smooth and structured opening and closing procedures, including cash handling, reporting accuracy, and maintaining the outlet in pristine condition for the next service.
What We’re Looking For:
• A diploma or degree in Hospitality Management or a related field, or equivalent experience within a luxury hotel or upscale dining environment.
• A minimum of 2–3 years of experience in Food & Beverage operations, with proven supervisory experience in a high-end restaurant or luxury hotel setting.
• A strong understanding of fine dining service standards, sequence of service, wine knowledge, and guest engagement techniques.
• Solid knowledge of HACCP principles, food safety regulations, and hygiene standards, with the ability to ensure full compliance at all times.
• Experience in inventory management, stock control, cost awareness, and supporting revenue-driven initiatives.
• Excellent communication skills in English. Proficiency in Arabic is highly preferred to support our local and regional guests. Additional languages are an advantage in our international luxury environment.
• A natural leader with the ability to inspire, coach, and develop team members while fostering a culture of excellence.
• Highly organized, detail-oriented, and composed under pressure, with the ability to thrive in a refined, fast-paced setting.
• A passion for delivering intuitive, personalized service that creates memorable guest experiences.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.