Reporting to: Retail Director / Head of Operations
Brand: Carter & White - Doha Qatar
Role Purpose The Store Manager is responsible for leading the store as a profitable business unit and as a brand ambassador. The role combines commercial performance, team leadership, client experience, and operational excellence, ensuring the store consistently reflects the standards, culture, and positioning of Carter & White. Key Responsibilities1. Commercial Performance Own and deliver store sales targets, KPIs, and profitability. Drive revenue through client development, repeat business, and high-value transactions. Analyze daily, weekly, and monthly performance and implement action plans. Ensure optimal product mix, stock rotation, and sell-through.2. Client Experience & Brand Representation Deliver a best-in-class luxury client experience aligned with the Carter & White brand universe. Build and maintain a strong VIP and repeat client base. Personally manage top clients and high-value relationships. Ensure visual merchandising and store presentation meet brand standards at all times.3. Team Leadership & Development Recruit, onboard, train, and develop the store team. Set clear objectives, conduct performance reviews, and manage incentives. Foster a culture of professionalism, accountability, and service excellence. Manage scheduling, attendance, and productivity.4. Operations & Compliance Ensure compliance with company policies, procedures, and local regulations. Oversee cash handling, inventory control, shrinkage prevention, and audits. Coordinate with head office on stock, logistics, and reporting. Maintain operational efficiency and cost discipline.5. Reporting & Communication Prepare regular sales, stock, and operational reports. Provide market feedback, client insights, and competitor intelligence. Act as the primary liaison between the store and head office. Key Performance Indicators (KPIs) Sales vs. target Average transaction value (ATV) Conversion rate Repeat client ratio / CRM growth Inventory turnover and shrinkage Staff productivity and retention Profile & Requirements7+ years of experience in luxury or premium retail, including 5+ years in a management role. Strong commercial acumen with proven track record of delivering sales targets. Excellent leadership, communication, and interpersonal skills. High emotional intelligence and service mindset. Fluency in English; Arabic or additional languages are a plus. Comfortable working in a high-standard, fast-paced luxury environment. Strong organizational, analytical, and reporting skills. Personal Attributes Polished, professional, and brand-aligned presence. Client-centric, proactive, and detail-oriented. Results-driven with a hands-on leadership style. High integrity and accountability. What Success Looks Like The store consistently exceeds commercial targets. Clients return frequently and actively recommend the brand. The team is motivated, stable, and high-performing. The store reflects the Carter & White brand standards in every detail.