Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.
Key Responsibilities:
Assist in planning, organizing, and coordinating daily housekeeping operations.
Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
Help schedule staff shifts, manage attendance, and participate in performance reviews.
Train new housekeeping team members and conduct refresher training sessions.
Handle guest complaints and special requests in a prompt, courteous manner.
Support in ensuring compliance with health and safety regulations and sanitation standards.
Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service
Qualifications
Qualifications:
High school diploma or equivalent
2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role
Strong leadership and interpersonal skills
Excellent organizational and time management abilities
Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus
Ability to handle multiple priorities and work under pressure