The CSM oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.

The CSM develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.
 

The CSM will be measured on the following: 

• Strong Success Plans for their customer or portfolio of customers
• Referenceability
• Success Stories
• ARR retention and growth 
• Contract renewal rate
• Code currency
• Sales Leads generated
• Overall customer satisfaction
• Customer performance on KPIs relative to peers
• Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

Required Experience:

• Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience

  
  

• At least 10+ years software implementation/Support work experience

  
  

• Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

  
  

Preferred Qualifications:

• Cerner millennium experience

  
  

• Client relationship/Service Management experience

  
  

• Experience working in Support Sales, Application Managed Services and SolutionWorks business units

  
  

Expectations:

• Willing to work 100% from client location (Doha, Qatar)

  
  

• Willing to work additional or irregular hours as needed and allowed by local regulations