The barista is responsible for delivering exceptional coffee and beverage experiences to hotel guests and patrons. This role involves preparing high-quality coffee, tea, and specialty drinks, providing excellent customer service, maintaining a clean and organized work area, and contributing to overall guest satisfaction in the hotel’s food and beverage outlets.

Key Responsibilities:

1.  Beverage Preparation:

            •  Prepare and serve a variety of coffee, espresso-based drinks, teas, and other beverages according to recipes and guest preferences.

            •  Operate and maintain coffee-making equipment (e.g., espresso machines, grinders, blenders).

            •  Ensure consistency in drink quality and presentation.

2.  Customer Service:

            •  Greet guests warmly, take orders accurately, and provide recommendations on beverages or menu items.

            •  Handle special requests, dietary needs, or customizations with care and efficiency.

            •  Address guest inquiries or complaints professionally, escalating to management when necessary.

3.  Cash Handling and Transactions:

            •  Process payments using point-of-sale (POS) systems, ensuring accuracy in transactions.

            •  Handle cash, credit cards, and room charges in accordance with hotel policies.

4.  Cleanliness and Hygiene:

            •  Maintain a clean and sanitary workstation, including counters, equipment, and seating areas.

            •  Follow health and safety regulations, including food safety standards and proper handling of ingredients.

            •  Restock supplies such as cups, lids, napkins, and condiments as needed.

5.  Inventory and Stock Management:

            •  Monitor inventory levels of coffee beans, syrups, milk, and other supplies, reporting shortages to management.

            •  Assist in receiving and storing deliveries, ensuring proper rotation of stock (first-in, first-out).

6.  Team Collaboration:

            •  Work closely with other food and beverage staff, including servers, kitchen staff, and managers, to ensure seamless service.

            •  Assist with additional tasks in the café or restaurant during peak times, such as serving pastries or light snacks.

7.  Brand Standards and Atmosphere:

            •  Uphold the hotel’s brand standards by delivering a professional and welcoming experience.

            •  Contribute to a positive and inviting atmosphere in the café or bar area through friendly demeanor and attention to detail.