Job Description

The IFEC Quality Manager is responsible for ensuring the performance, accuracy, and consistency of inflight entertainment and connectivity (IFEC) services across the airline’s fleet. This role involves monitoring supplier dashboards, tracking service-level performance, conducting system tests, and generating detailed performance and usage reports for management. The position supports continuous improvement through data-driven analysis and cross-functional collaboration.

Key Responsibilities

• Performance Monitoring: Monitor system dashboards and supplier portals to track service status, bandwidth usage, and performance trends across aircraft types.


• Reporting: Generate monthly and quarterly reports analyzing uptime, usage trends, SLA compliance, and discrepancies in connectivity services.


• SLA Management: Evaluate supplier performance against contractual KPIs and escalate ongoing issues to relevant stakeholders.


• Functional Testing: Conduct quality checks across Wi-Fi portals, user interfaces, and new feature deployments to ensure service consistency.


• Data Visualization: Manage dashboards and prepare visual reports using Excel and PowerPoint for leadership review.


• Issue Resolution: Coordinate with internal teams and suppliers to address bugs, inconsistencies, or system failures.


• Documentation: Maintain test records, track performance trends, and contribute to contiuous improvement initiatives.

Skills

• Strong understanding of digital testing, content validation, and performance analysis


• Proficient in Excel and PowerPoint; familiar with supplier dashboards and data portals


• Detail-oriented with the ability to identify service gaps and recommend improvement


• Effective communication and cross-functional collaboration skills


• Ability to work independently and manage multiple systems and timelines

Qualifications

• Bachelor’s degree in Media, Communications, Engineering, IT, or a related field


• Minimum 5 years of experience in IFEC, digital content operations, or system testing


• Experience with IFE platforms, supplier tools, or dashboard management


• Familiarity with SLA frameworks, data protection standards, and testing protocols


• Must hold a valid QID

Job ID: 14072501-114VG