Job Description:

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

Key Responsibilities

• Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.


• Process orders, returns, and exchanges accurately.


• Escalate complex issues to the appropriate teams when necessary.


• Maintain accurate records using CRM software.


• Ensure compliance with company policies, data security, and confidentiality standards.

Skills

• Excellent communication and interpersonal skills.


• Strong bilingual proficiency in Arabic & English.


• Ability to manage stressful situations with professionalism.


• Competent in CRM software and Microsoft Office.


• Strong attention to detail and problem-solving skills.

Qualifications

• High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).


• 2–3 years of customer service experience, preferably in transportation or a similar sector.


• This is a contract position based in Qatar.

Job ID: 27082506-114VG