Job Description
The Research and Strategy Manager is responsible for leading insight-driven planning across inflight products, passenger experience, and innovation strategy. This role plays a key part in shaping future product direction by gathering data, conducting market research, and building strategic frameworks that support long-term decision-making. You’ll work closely with product, design, and leadership teams to ensure that every product move is backed by data and aligned with the brand’s goals.
Key Responsibilities
- Research Leadership: Conduct market studies, benchmark competitors, and gather customer insights to support product development
- Strategic Planning: Translate research findings into product roadmaps and long-term strategies for inflight services and innovation
- Business Case Development: Create detailed business cases and financial models to support investment and decision-making
- Cross-Team Collaboration: Work closely with internal teams to align research insights with product, service, and design initiatives
- Reporting & Analysis: Prepare dashboards, presentations, and executive summaries to share key findings with stakeholders
- Innovation Monitoring: Stay up to date with aviation, travel, and technology trends to identify new product opportunities
Skills
- Strong analytical and research capabilities
- Able to turn data into strategic insights and plans
- Confident in business case writing and financial modelling
- Skilled in tools such as Excel, PowerPoint, Tableau, and other data visualization platforms
- Comfortable presenting to leadership and cross-functional teams
- Experience working in aviation, hospitality, or customer experience environments is an advantage
Qualifications
- Bachelor’s degree in Business, Strategy, Aviation Management, or a related field
- Master’s degree is preferred
- Minimum 7 years of experience in product research, insights, strategy, or consulting
- Candidates with a valid QID will be prioritized
Job ID: 14072506-114VG