The ideal candidate will play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing information about our services.

Responsibilities:

• Responsible of answering all incoming calls regarding billing issues, product problems, service questions and general customer concerns.

• Responsible of maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.

• Responsible of attracting potential customers by answering product and service questions; suggesting information about our products and services.

• Responsible of ensuring that the customer complaints are understood appropriately.

• Responsible of determining the cause of the problems.

• Responsible of selecting and explaining the best solution to solve the customer problem.

• Responsible of ensuring correction / adjustment to the services / data confirmed.

• Responsible of following up to ensure resolution to customer complaints.

• Responsible to update customer information in the customer service database during and after each call.

• Responsible of opening customer accounts by recording account information accurately.

• Responsible of maintaining the customer accounts by updating account information accurately.

• Responsible of maintaining financial accounts by processing customer adjustments.

• Responsible of ensuring 100% collection of pending payments through proper follow up in cooperation with finance department.

• Responsible of tracking the customer needs and provide the customer data to Service Marketing Agent.

• Responsible of ensuring customer requests are addressed on time.

• Responsible of maintaining a complete customer relations and follow up policy that ensures maximum customer satisfaction.

• Responsible of ensuring to follow all processes and policies of the company and be aligned to the departmental SOPs at all times.

• Responsible of following any other tasks / projects as assigned by your manager.

Skills

Preferred Candidate:

• 3 to 6 years of experience with a reputable firm as Customer Service.

• Strong Written and verbal communication skills.

• Familiar with MS Office Suites: Excel, Word.

• Ability to use a computerized data monitoring system.

• Able to handle sensitive and confidential information.

• Bachelor's Degree.