As a Front Desk Agent, you are responsible in providing professional and customer-focused services to our guests at Oryx Airport Hotel. You will ensure that the guests will have a memorable experience by attending to their needs with utmost professionalism and care. You will serve as the first point of contact of our guests and will handle their requests and complaints, registration and reservations. You will provide them information about their hotel rooms, room rates and facilities of the hotel. You will ensure that all check-out guests payment is balanced at the end of the shift.

You will provide prompt, courteous and efficient services to all guest, in order to achieve a high level of customer satisfaction through personalized service from arrival until departure. You will personally greet and escort guests to their rooms to make them feel expected and welcomed.

Qualifications

To be successful in this role, candidates should have:

• High School Qualification
• Fluency in both written and spoken English, good interpersonal skills and proficient in computer application.
• Exposure to multi-cultural environment with high level of attention to details.
• Up to 2 years of job-related experience.
• Pleasing personality and willing to work on shifts.
• Knowledge of Opera systems is a definite advantage.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

·         All internal candidates can only have three active applications at any point in time. 

·         All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role 

·         All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process 

If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require a NOC to apply for this role.