Job Summary

• The Shisha Waiter is responsible to provide attentive service to customers in a shisha lounge or hookah bar, ensuring they have an enjoyable experience while smoking shisha. Shisha Waiters are responsible for setting up and maintaining shisha pipes, preparing flavored tobacco mixes, and assisting customers with their shisha preferences. They also take orders for drinks and food, deliver orders to customers, and ensure tables are clean and well-maintained. Additionally, Shisha Waiters may engage with customers, provide recommendations on shisha flavors, and ensure compliance with health and safety regulations. Overall, their role is to create a welcoming atmosphere and ensure customer satisfaction in the shisha lounge.

Job Responsibilities 1

• Set up shisha pipes for customers, including assembling, cleaning, and preparing them with flavored tobacco mixes.
• Take customer orders for shisha flavors, drinks, and food items, accurately recording preferences and special requests.
• Prepare and serve shisha pipes to customers, ensuring they are properly lit and maintained throughout the smoking session.
• Provide assistance and guidance to customers on shisha usage, including proper smoking techniques and etiquette.
• Monitor customer satisfaction and address any concerns or requests promptly and professionally.
• Maintain cleanliness and tidiness of the shisha lounge area, including clearing tables, disposing of ash, and replenishing supplies as needed.
• Upsell additional products or services, such as specialty shisha flavors or drink specials, to enhance the customer experience and increase sales.
• Adhere to health and safety regulations, including proper handling and storage of shisha tobacco and equipment, to ensure a safe and sanitary environment for customers and staff.
• Collaborate with kitchen and bar staff to coordinate orders and ensure timely delivery of food and beverages to customers.
• Engage with customers in a friendly and welcoming manner, providing recommendations on shisha flavors and creating a positive atmosphere in the shisha lounge.

Skills

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

In-depth knowledge of various shisha flavors, tobacco blends, and smoking techniques to provide informed recommendations and assistance to customers.

Excellent interpersonal and communication skills to interact with customers in a friendly and professional manner, address their needs, and ensure a positive experience.

Ability to pay close attention to detail when preparing and serving shisha, ensuring accuracy in orders, and maintaining cleanliness and hygiene standards.

Capacity to quickly resolve any customer issues or complaints related to shisha service, and adapt to changing customer preferences or requests.

Understanding of health and safety regulations related to shisha smoking, including proper handling of tobacco products, ventilation requirements, and fire safety precautions.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Safety Procedures and Compliance L1

Inventory Management L1

Food Service L1

Product and Service Knowledge L1

Guest Relations L1